Cases on Traveler Preferences, Attitudes, and Behaviors: Impact in the Hospitality Industry

Giuseppe Catenazzo (AUS American Institute of Applied Sciences, Switzerland & ICN Business School, France)

Indexed In: SCOPUS

Publication Status: E-Book and Print Version Available for Purchase

ISBN13: 9781668469194

ISBN13 Softcover: 9781668469200

EISBN13: 9781668469217

DOI: 10.4018/978-1-6684-6919-4

Description:

In the modern hospitality industry, it is critical to understand travelers’ needs and wants for businesses to survive and remain competitive. Further study on understanding travelers’ motivations is essential in this field.

Cases on Traveler Preferences, Attitudes, and Behaviors: Impact in the Hospitality Industry showcases several research-based case studies to understand travelers’ preferences, attitudes, and behaviors to illustrate empirical methodologies in order to guide academics and practitioners in their research endeavors. Covering key topics such as destinations, rural areas, social impacts, and tourism management, this reference work is ideal for industry professionals, policymakers, researchers, academicians, scholars, practitioners, instructors, and students.

Coverage:

The many academic areas covered in this publication include, but are not limited to:

Competitiveness
Destinations
Hospitality
Hotel Management
Rural Areas
Social Impacts
Tourism
Tourism Management
Travelers
Vacations

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Giuseppe Catenazzo is the Head of Research & Adjunct Lecturer at AUS American Institute of Applied Sciences in Switzerland and an Affiliate Professor in Marketing at ICN Business School, a French Grande École. He also teaches Market Research & Consumer Behaviour, Economics & Management, Operations Management and Statistics at several institutions in Switzerland. Giuseppe is an Italian and Swiss citizen. He studied in France, Italy, Switzerland, and the United Kingdom and speaks several languages. Dr. Catenazzo is also an editor of international research books; his research on quality perceptions, service recovery, and complaining behavior has been published in Production Planning and Control, International Journal of Quality and Reliability Management, and the Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior.

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