Cases on Information Systems Service Management

Rahul K. Patel (Illinois Institute of Technology, Chicago, USA)

Indexed In: SCOPUS

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Publication Status: E-Book and Print Version Available for Purchase

ISBN13: 9798337323527

ISBN13 Softcover: 9798337323534

EISBN13: 9798337323541

DOI: 10.4018/979-8-3373-2352-7

Description:

Information systems service management (ISSM) plays a crucial role in ensuring the efficient and reliable delivery of IT services that support organizational strategies. By adopting structured frameworks organizations can enhance service quality, reduce downtime, and align IT operations with business goals. Real-world case studies provide valuable insights into how various institutions successfully implement ISSM strategies to address challenges like service delivery, incident response, and operational practices. Further research into case studies may highlight the transformative impact of ISSM in digital excellence and service performance.

Cases on Information Systems Service Management explores case studies related to the implementation of information systems into business management sectors. It examines the utilization of technology for enhanced security, manufacturing practices, and data management. This book covers topics such as cloud computing, cybersecurity, and software development, and is a useful resource for business owners, computer engineers, academicians, researchers, and data scientists.

Coverage:

The many academic areas covered in this publication include, but are not limited to:

Artificial Intelligence
Business Service
Change Management
Cloud Computing
Computational Intelligence
Cybersecurity
Green Manufacturing
Information Systems
Information Technology
Risk Management
Security Management
Software Development

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Rahul Patel is a seasoned Educator, Author, and practitioner in Information Technology Management and Cyber Security with over 25 years of experience. Rahul Patel holds a PhD in Management of Information Systems from Northcentral University and professional cybersecurity certifications CISM and CISSP. Currently Rahul Patel is associated with Illinois Institute of Technology and University of Arizona Global Campus.

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