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AI Deployment and Adoption in Public Administration and Organizations

Gamze Sart (Istanbul University-Cerrahpaşa, Turkey) and Funda Hatice Sezgin (Istanbul University-Cerrahpasa, Turkey)
Indexed In: SCOPUS
Release Date: April, 2025 | Copyright: © 2025 | Pages: 436
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Publication Status: E-Book and Print Version Available for Purchase
ISBN13: 9798337322728
ISBN13 Softcover: 9798337322735
EISBN13: 9798337322742
DOI: 10.4018/979-8-3373-2272-8

Description:

The deployment of AI in public administration and organizations has the potential to revolutionize decision-making, improve efficiency, and enhance service delivery. By automating routine tasks and analyzing vast amounts of data, AI can streamline operations, reduce costs, and enable faster responses to societal challenges. Its adoption also raises critical questions about ethics, transparency, and inclusivity, as organizations must ensure AI technologies are implemented responsibly and equitably. Addressing these challenges can pave the way for more effective governance and innovation, benefiting society at large.

AI Deployment and Adoption in Public Administration and Organizations explores the transformative potential of AI in public administration and organizational settings, highlighting its role in enhancing efficiency, decision-making, and service delivery. It delves into practical applications, case studies, and frameworks that guide organizations in leveraging AI to address complex challenges and improve outcomes. Covering topics such as customer relationship management systems, machine learning, and unemployment, this book is an excellent resource for public administration professionals, organizational leaders, policymakers, researchers, technology specialists, academicians, and more.

Coverage:

The many academic areas covered in this publication include, but are not limited to:

  • Adoption and Diffusion
  • Artificial Intelligence (AI)
  • Aviation Industry
  • Customer Relationship Management (CRM) Systems
  • Data Mining
  • Exchange Rates
  • Fraud Detection
  • Government Health Expenditures
  • Interest Rates
  • Machine Learning
  • Public Administration
  • Social Networks
  • Trade Balance
  • Unemployment

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Gamze Sart was awarded the PhD degree in the field of Educational Sciences in Bogazici University in 2013. She worked as an Assistant Professor in the Faculty of Education, Yeditepe University in 2013 and Hasan Ali Yucel Faculty of Education, Istanbul University during the period 2014-2018, as an Associate Professor in the Hasan Ali Yucel Faculty of Education, Istanbul University-Cerrahpaşa between 2018 and 2024 and as a Professor in the Hasan Ali Yucel Faculty of Education since 2024. Her main research areas: Educational Studies, Higher Education Policies, Higher Education Management, Lifelong Learning, Sustainable Development.
Funda Hatice Sezgin completed her undergraduate education in Faculty of economics in University of Istanbul. She did master of business administration degree (MBA) in Econometrics of University of Istanbul, and doctor of econometrics in Marmara University. Her research interests are time series analysis, panel data analysis and statistical methods. She works in the department of industrial engineering at Istanbul University-Cerrahpasa.

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