Evolutionary Concepts in End User Productivity and Performance: Applications for Organizational Progress

Steve Clarke (University of Hull Business School, UK)

Publication Status: E-Book and Print Version Available for Purchase

ISBN13: 9781605661360

EISBN13: 9781605661377

DOI: 10.4018/978-1-60566-136-0

Description:

As a progressive field of study, end-user computing is continually becoming a significant focus area for businesses, since refining end-user practices to enhance their productivity contributes greatly to positioning organizations for strategic and competitive advantage in the global economy.

Evolutionary Concepts in End User Productivity and Performance: Applications for Organizational Progress represents the most current investigations into a wide range of end-user computing issues. This book enhances the field with new insights useful for researchers, educators, and professionals in the end-user domain.

Coverage:

The many academic areas covered in this publication include, but are not limited to:

B2E portal user satisfaction scale
Call center knowledge work
Captive end-user systems
Computer application concepts
Covert end-user development
End-user productivity
Evolutionary software development
Hacking
KMS design
Knowledge Management Systems
Overconfidence in spreadsheet development
Problem-Based Learning
Shoplifting
Spreadsheet errors and decision making
User acceptance of voice recognition technology
Virtual Learning Environments

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Reviews

This book represents some of the most current investigations into a wide range of End-User Computing issues.

– Steve Clarke, University of Hull, UK

This collection of work from the US, Europe, and Australia offers a variety of perspectives on end-user computing (EUC).

– Book News Inc. (February 2009)

Steve Clarke, Ph.D.received a BSc in Economics from The University of Kingston Upon Hull, an MBA from the University of Luton, and a PhD in human centred approaches to information systems development from Brunel University (UK). He is a professor of Information Systems in the University of Hull Business School (UK). He has extensive experience in management systems and information systems consultancy and research, focusing primarily on the identification and satisfaction of user needs and issues connected with knowledge management. His research interests include: social theory and information systems practice; strategic planning; and the impact of user involvement in the development of management systems. Professor Clarke is the co-editor of two books, Socio-Technical and Human Cognition Elements of Information Systems, 2003 published by Idea Group Publishing, and Beyond Knowledge Management, 2004 published by Idea Group Publishing.

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