Managing IT Outsourcing Performance

Hans Solli-Sæther (Norwegian School of Management, Norway) and Petter Gottschalk (Norwegian School of Management, Norway)

Indexed In: SCOPUS View 1 More Indices

Publication Status: E-Book and Print Version Available for Purchase

ISBN13: 9781605667966

EISBN13: 9781605667973

DOI: 10.4018/978-1-60566-796-6

Description:

The expectations of IT outsourcing in the delivery of strategic, economic, and technological benefits have drastically increased over the last decade. Although private companies and governments across the globe are involved in outsourcing arrangements, managing relationships and measuring performance still remains an issue.

Managing IT Outsourcing Performance provides a unique collection of methodologies and tools useful in managing relationships and task execution to help in developing successful IT outsourcing interactions. A valuable compilation for a wide audience of managers and developers, this leading reference collection enables researchers to examine current issues and allows managers to improve outsourcing relationships.

Coverage:

The many academic areas covered in this publication include, but are not limited to:

Business application outsourcing
Interfirm relations in value systems
IT outsourcing based research
Neo-classical economic theory
Partnership and alliance theory
Transaction Cost Theory
Transformational outsourcing
Value chain configuration
Value network configuration

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This book is about managing IT outsourcing performance, focusing on relationship management, value creation and measurements. In addition to organizational and management issues, a number of other important topics and areas are covered in this book to shed light and generate new insights into the way forward for IT outsourcing.

– Hans Solli-Sæther, Norwegian School of Management, Norway

Hans Solli-Sæther has a MSc degree from the University of Oslo and a PhD degree from the Norwegian School of Management. He has been the CIO of Norway Post and has several years of experience with outsourcing. Dr. Solli-Sæther has published several research articles and books on this topic. His current research interests are outsourcing and organizational interoperability.

Petter Gottschalk (http://www.bi.no/users/fgl98023/ ) is Professor of Information Systems and Knowledge Management in the Department of Leadership and Organizational Management at the Norwegian School of Management. He is the author of several books on these subjects, and he has published in major journals. Professor Gottschalk earned his MBA at the Technical University Berlin, Germany, his MSc at Dartmouth College and Sloan School, MIT and his DBA at Henley Management College, Brunel University (UK). His executive experience includes CIO at ABB and CEO at ABB Datacables.

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