Measuring Information Systems Delivery Quality: 9781591408574: Library & Information Science Books

Publication Status: E-Book and Print Version Available for Purchase

ISBN13: 9781591408574

EISBN13: 9781591408598

DOI: 10.4018/978-1-59140-857-4

Description:

Currently, there is neither a commonly-accepted definition of information systems (IS) quality nor a convergence of perspectives on quality approaches. The IS community has focused on the various contributions of people, delivery processes, development philosophies and methods. Measuring Information Systems Delivery Quality represents a spotlight on IS quality that represents the efforts of authors from several countries across the globe. Despite this diversity, this book reflects the common position that improving objective knowledge of potentially quality-enhancing methods is far more likely to assist the production of high-quality software than experimentation with each new gadget.

Measuring Information Systems Delivery Quality provides thoughtful analysis and explains some of the contradictions and apparent paradoxes of the many IS quality perspectives. It offers prescriptions, grounded in research findings, syntheses of relevant, up-to-date literature, and leading IS quality practices to assist the assimilation, measurement, and management of IS quality in order to increase the odds of producing higher quality systems.

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Evan W. Duggan is an Associate Professor of Management Information Systems in the Culverhouse College of Commerce & Business Administration at the University of Alabama. He obtained the Ph.D. and MBA degrees from Georgia State University and a B.Sc. from the University of the West Indies, Jamaica. He has over twenty-five years of IT experience in industry up to the position of Director of Information Services at a multi-national corporation. His research interests involve the management of information systems (IS) in corporations with particular reference to IS success factors and quality, socio-technical issues, and systems management and delivery methodologies. Dr. Duggan has published in several major journals including the International Journal of Industrial Engineering, Journal of International Technology and Information Management, Information Technology & Management, Journal of End User Computing, Information Resources Management Journal, Human-Computer Interactions Information & Management, Electronic Journal of Information Systems in Developing Countries, Journal of the Association of Information Systems. Dr. Duggan has taught a variety of MIS and Decision Sciences courses at the graduate and undergraduate levels, including in executive MBA programs in several US and international institutions.

Johannes P.M. "Han" Reichgelt received his first degrees in Philosophy and Psychology from the University of Nijmegen in the Netherlands in 1981, and his PhD in Cognitive Science from the University of Edinburgh in Scotland in 1985. He currently is Acting Chair of the Department of Information Technology in the College of Information Technology at Georgia Southern University in the United States. Previously, he spent three years in Edinburgh as a research fellow and four years at the University of Nottingham as a lecturer in Psychology. In 1992, he took up the position of Professor of Computer Science at the West Indies, Mona, Jamaica. While in Jamaica, Han served on a number of advisory committees, advising the Government of Jamaica on IT policy issues, and served the Caribbean Examinations Council in a variety of capacities. He was also the convener of the IT Board of Studies of the University Council of Jamaica, where he cooperated with representatives from industry and institutions of higher education on the formulation of standards for post-secondary teaching programs in Information Technology and Computer Science. Since joining Georgia Southern University, Han has served as chair of a national committee charged with formulating accreditation standards for baccalaureate programs in Information Technology.

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